Delivery Information
DELIVERY DESTINATIONS
We Deliver to UK, Ireland, and the US.
DELIVERY CHARGES
Free Standard Mainland UK Delivery on weekdays for orders over £50 Standard Mainland UK Delivery £ 5.99 We will deliver the merchandise in accordance with the delivery option selected by you at checkout. Whenever referred to, working days exclude Saturdays, Sundays and Bank holidays.
DAYTIME DELIVERY
Our standard delivery hours are 07.00 to 19.00 from Tuesday to Friday. If you won't be home during these hours, provide an alternative delivery address (e.g., work, relative, neighbour) different from your payment address. UK deliveries come with a tracking link for rescheduling or arranging redelivery if you missed the initial attempt.
REFUNDS AND RETURNS
Returns and refunds
If for any reason you would like to return your item, we would be happy to refund you, provided the order has been delivered within 14 days of the initial return request, and the item is undamaged and unopened.
Damaged orders
In the event of goods being damaged during transit, we offer the option to either replace the damaged items or provide a refund of their purchase price, but please ensure you inform us within 3 days of receiving the shipment. Kindly inspect your goods upon receipt and retain the damaged items for inspection purposes.
CHRISTMAS DELIVERIES
HAMPERS
Please allow 3-5 business days for any Christmas hamper orders to be dispatched
LAST ORDER DATES
•UK NON MAINLAND- Monday 12th December, 2023
•UK MAINLAND- Friday 15th December 2023 11.59pm
•CORPORATE ORDERS- Sunday 11th December 2023 Pre 11.59pm
•UK NON MAINLAND- Monday 12th December, 2023
•UK MAINLAND- Friday 15th December 2023 11.59pm
•CORPORATE ORDERS- Sunday 11th December 2023 Pre 11.59pm
Please note that our office, warehouse and production will be closed for the following bank holidays:
26th December - Boxing Day - Bank Holiday
27th December - Christmas Bank Holiday
2nd January - New Year’s Holiday